Terms and Conditions

b. Payments must be made in full at the time of purchase unless otherwise agreed upon.

c. We accept payment methods- bank transfer, credit/debit cards, PayPal, etc..

5. Cancellation and Refunds

a. Coaching Services

Cancellations must be made at least 48 hours before the scheduled session to receive a refund or reschedule.

No-shows or late cancellations will not be refunded.

b. Retreats and Events

Refund policies for retreats and events are specific to each offering and will be detailed at the time of booking.

c. Products and Merchandise

Returns and refunds are accepted within 14 days of receipt of the product, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer.

6. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of AKALA LIFESTYLE LTD or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without express written permission.

7. User Conduct

You agree not to:

a. Use the Website for unlawful purposes.

b. Engage in any activity that disrupts the Website's functionality.

c. Attempt to gain unauthorized access to our systems or data.

8. Limitation of Liability

AKALA LIFESTYLE LTD will not be liable for any indirect, incidental, or consequential damages arising from your use of the Website, Products, or Services. This includes, but is not limited to, loss of profits, data, or opportunities.

9. Disclaimers

a. Our Services are provided on an "as is" basis. We make no guarantees regarding specific outcomes from our coaching or other offerings.

b. While we strive to ensure accuracy, the Website may contain errors or inaccuracies.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

12. Termination

We reserve the right to terminate or suspend access to the Website or our Services for any violation of these Terms and Conditions.

13. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom and any disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

14. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@akakalifestyle.com

Phone: 07541 566685

Address: 1st Floor Westhill House

2b Devonshire Road Af

Bexleyheath

Kent

DA6 8DS

United Kingdom

By continuing to use the Website, you agree to these Terms and Conditions. Thank you for choosing AKALA LIFESTYLE LTD.

Full refund policy:

1. Digital Products Refund Policy

We offer a 14-day money-back guarantee for all digital products, including online coaching courses and training materials. If you are not satisfied with your digital purchase, you can request a refund within 14 days of your purchase, subject to the following conditions:

Eligibility for Refund:

To be eligible for a refund, the digital product must not have been extensively used or accessed beyond a reasonable level of trial use (e.g., completing more than 25% of an online course or accessing a significant portion of training materials).

How to Request a Refund:

To request a refund, please email our support team (Info@akalalifestyle.com) within 14 days of your purchase. Please include your purchase details and reason for requesting the refund.

~ Refund Process:

Upon approval, the refund will be issued to your original payment method. The processing time may vary depending on your bank or payment provider but typically takes 5-10 business days.

2. Retreat Packages Refund Policy

Due to the logistical complexity of organizing in-person retreats, we have a specific refund policy for our retreat packages:

Total deposits of the retreats are non refundable.

Booking made 6 months to departure date, 50% of package fare payable.

3 months to departure date 70% of the package fare payable.

10 weeks to the departure date 100% of the package payable, do no refund.

However, a 25% cancellation fee will apply to the total package cost, for all qualifying refunds.

A writing notice is required for cancellation of booking. We reserve the right to cancel your booking for non-payment when you do not keep up with your booking (no warning notice will be sent)

Not included: travel insurance cover, internal transfers (IT), City Tax, Visa fee, Optional activities rate, gratuities & Entrance fee for attractions outside of the resort.

Extenuating Circumstances:

If you are unable to attend the retreat due to extenuating circumstances, such as illness or family emergencies, please contact us at info@akalalifestyle.com. In such cases, we may offer a full refund or waive the cancellation fee at our discretion. You may be required to provide supporting documentation.

Late Cancellations:

Cancellations made within 30 days of the retreat date are not eligible for a refund, except in cases of extenuating circumstances.

~ Transfer of Booking:

If you cannot attend the retreat, you may request to transfer your booking to a future retreat, subject to availability. You must notify us at least 14 days before the retreat date, and no additional fee will be charged for the transfer. The new retreat date must be within 12 months of the original booking.

3. Non-Refundable Services

The following services are non-refundable:

Deposits for Retreat Packages:

If a deposit is required to secure your spot in a retreat, the deposit is non-refundable unless otherwise specified in specific retreat terms.

Consultation or Coaching Services:

Any one-on-one consultation or coaching sessions are non-refundable once the service has been provided.

4. Refund Processing Time

Once your refund request is approved:

Digital Products: Refunds will be processed within 5-10 business days to the original navment method used.

~ Retreat Packages: Refunds for retreats (less any applicable cancellation fees) will be processed within 10 business days to the original payment method.

5. How to Request a Refund

To request a refund, please contact us at info@nextlevelproinstitute.com with the following information:

Your full name

Purchase date

/ Product or service purchased

Reason for the refund request

Our support team will review your request and notify you of our decision.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

Contact Us

For any questions or concerns regarding this Refund

Policy, please contact us at

FULL PRIVACY POLICY

We may collect and process the following types of information:

1.1 Personal Information

€ Name, email address, phone number, and mailing address.

€ Payment details when purchasing products, services, or event registrations.

€ Information you provide through forms, emails, or during coaching sessions

1.2 Usage Data

€ IP address, browser type, operating system, and browsing behavior.

€ Data from cookies and similar technologies (see Section 6 for more details).

1.3 Sensitive Information

€ During coaching sessions or retreats, you may share sensitive personal data. We treat such information with the utmost confidentiality and process it only as necessary for the provision of services.

2. How We Use Your Information

We use your personal data for the following purposes:

€ Service Delivery: To provide coaching, retreats, speaking engagements, and related services.

€ Order Fulfillment: To process transactions for merchandise, books, and other products.

€ Communication: To respond to inquiries, send updates, and share newsletters.

€ Personalization: To customize user experiences on our website.

€ Marketing: To send promotional materials, offers, and event details (you can opt out at any time).

€ Legal Obligations: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

€ Service Providers: With trusted partners who assist in delivering our services (e.g., payment processors, shipping providers).

€ Legal Compliance: When required by law or to protect our rights and interests.

€ Consent-Based Sharing: With your explicit permission.

4. Data Retention

We retain your personal information for as long as necessary to:

€ Fulfill the purposes outlined in this policy.

€ Comply with legal obligations.

€ Resolve disputes and enforce agreements.

5. Your Rights

You have the following rights regarding your personal data:

€ Access: Request access to the data we hold about you.

€ Correction: Request corrections to inaccurate or incomplete data.

€ Deletion: Request deletion of your data (subject to legal and contractual obligations).

€ Objection: Object to certain processing activities.

€ Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at Insert Contact Email.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use them for:

€ Website functionality and performance.

€ Analyzing usage to improve our services.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of these external sites.

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of online data transmission or storage is 100% secure.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with the effective date.

11: Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

AKALA Lifestyle Ltd

Email: info@akakalifestyle.com

Phone: 07541 566685

Address: 1st Floor Westhill House

2b Devonshire Road Af

Bexleyheath

Kent

DA6 8DS

United Kingdom

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

AKALA Lifestyle Ltd

Your trust is important to us. Thank you for choosing AKALA Lifestyle Ltd.